Jobs


Service Order Dispatcher

Summary

Ethic Tech, LLC is seeking a full-time non-exempt Service Order Dispatcher at our Ft. Gordon, GA location.

Essential Functions

  • Receives customer service requests and ensures accurate recording of name, address, repairs and or service to be repaired.
  • Prepares work orders and dispatches to appropriate service crew.
  • Schedules service calls.
  • Maintains records of service calls and work orders.
  • May relay messages and special instructions to mobile crews or various personnel.
  • Performs follow up on completed work orders to monitor performance of completed work.
  • Performs other duties as required or assigned.

Qualifications

  • High school diploma or GED equivalent required.
  • Minimum of one (1) year customer service experience and service order dispatcher experience required.
  • GFEBS (General Fund Enterprise Business System) experience preferred.
  • Must have a valid Georgia driver's license.
  • Ability to obtain and maintain a government background clearance required.
  • Must be able to obtain and maintain military gate pass access.
  • Efficient computer, administration and phone skills required.
  • Strong written and verbal communication skills required.
  • Experience in a call center environment preferred.

Working Environment and Physical Requirements

  • Must be able to work around machines that are potentially loud, unclean, and sometimes difficult to access.  
  • Must be comfortable working in confined spaces. 
  • Ability and willingness to climb a stepladder and work up to 10 feet in height and on roof tops.
  • This position may require some lifting, stretching, climbing, reaching, etc. to assess inventory information. 
  • Must have the visual acuity with or without corrective lenses to determine the accuracy and thoroughness of the work assigned or to make general observation of equipment information to include reading/recording model and serial numbers, make and model of equipment, etc. 
  • Must be able to work inside and outside in all elements to include working in extreme cold or hot environments.

Critical Factors for Success

  • Knowledge of telephone and customer service and etiquette.
  • Knowledge of modern office practices and procedures.
  • Knowledge of computers and other modern office equipment.
  • Skill in establishing priorities and organizing work.
  • Skill in public and interpersonal relations.
  • Skill in oral and written communications.

Communication Skills

  • Must have the ability to respond to common inquiries or complaints from customers, managers and staff members.
  • Ability to write reports. 
  • Must have the ability to effectively present information and respond to questions from managers, fellow employees and customers.

Reasoning Ability

  • Must be able to read and interpret various information to ensure procedures are followed. 

Physical Demands  

  • The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. 

Work Environment  

  • The employee will work in an office environment.




Facilities Equipment Inventory Assistant

Summary

Ethic Tech, LLC is seeking full-time Facilities Equipment Inventory Assistants to locate, count and log technical specifications to facility equipment at Fort Bliss Army Garrison, Fort Bliss, TX.  The Facilities Equipment Inventory Assistant will identify the equipment and log all applicable specifications and physical attributes, per instructions.

In this role, the Facilities Equipment Inventory Assistant will locate and gather specification details for equipment which is to be included in Fort Bliss' Facility Preventative Maintenance program.  Equipment Inventory Assistants will work as part of a two- or three-person team, often led by a Sr. Equipment Inventory Specialist, visiting assigned facilities to locate the applicable equipment of interest at that facility. 

Essential Functions

  • Retrieve a physical, paper- or electronic-folder with existing equipment information (when available) and verify that information per technical data found at the equipment site.
  • Adhere to a daily Inventory schedule.
  • Travel to the scheduled site by vehicle or on foot.
  • Coordinate with the Maintenance Manager for facility and equipment access.
  • Inventory and compile specification details on all equipment of interest per published instructions. 
  • Organize and deliver retrieved information per published instruction.
  • Report daily and weekly progress per instruction.
  • Maintain an assigned schedule and report progress against that schedule.
  • Ensure that the physical and electronic versions of the equipment log are readable, complete, and accurate.

Qualifications

  • High school diploma or equivalent required.
  • Must have a valid Texas driver's license.
  • Must be able to obtain and maintain a favorable background check.
  • Candidate must be able to obtain or currently possess the appropriate identification (i.e., Military Dependent Identification Card, Common Access Card) for military base access throughout employment.
  • Working knowledge of and experienced with a handheld computer/tablet device.
  • Must be detailed oriented and able to perform all requirements of the position quickly and accurately.
  • Must have experience working in a team atmosphere and be flexible and capable of interactions with a variety of co-workers.
  • Demonstrated ability to communicate clearly and concisely in written and verbal formats.
  • Demonstrated time management, critical thinking and organization skills.

 Working Environment and Physical Requirements

  • Must be able to work around machines that are potentially loud, unclean, and sometimes difficult to access.
  • Must be comfortable working in confined spaces.
  • Ability and willingness to climb a stepladder and work up to 10 feet in height and on roof tops.
  • This position may require some lifting, stretching, climbing, reaching, etc. to assess inventory information.
  • Must have the visual acuity with or without corrective lenses to determine the accuracy and thoroughness of the work assigned or to make general observation of equipment information to include reading/recording model and serial numbers, make and model of equipment, etc.
  • Must be able to work inside and outside in all elements to include working in extreme cold or hot environments.

Work Hours

  • Monday - Friday from 7:30 AM 4:30 PM, except Federal holidays.

Number of Openings:  12


Facilities Maintenance Equipment Specialist

Summary

Ethic Tech, LLC is seeking a full-time Facilities Maintenance Equipment Specialist to locate, count, log technical specifications and attributes, and affix labels to facility equipment at Fort Bliss Army Garrison, Fort Bliss, TX.  

In this role, the Facilities Maintenance Equipment Specialist will locate and gather specification details for equipment which is to be included in Fort Bliss' Facility Preventative Maintenance program.  The Facilities Maintenance Equipment Specialist will typically work as part of a 2 to 3 person team, visiting assigned facilities to locate the applicable equipment of interest at that location.

Essential Functions

  • Retrieve a physical, paper- or electronic-folder with existing equipment information (when available) and update that information per technical data found at the equipment site.
  • Adhere to a daily Inventory schedule.
  • Travel to the scheduled site by vehicle, bicycle, or on foot.
  • Coordinate with the Facilities Manager for Equipment access.
  • Inventory and compile specification details on all equipment of interest per published instructions.  
  • Organize and deliver retrieved information per published instruction.
  • Report daily and weekly progress per instruction.
  • Maintain an assigned schedule and report progress against that schedule.
  • Ensure that the physical and electronic versions of the equipment log are readable, complete, and accurate.

Qualifications

  • High school diploma or equivalent required.
  • Must have a minimum of three (3) years of experience in facilities maintenance.
  • Minimum of three (3) years of experience on equipment for one (1) of the following areas: electrical, fire protection, HVAC, plumbing, roads and grounds.
  • Knowledge on all the areas of electrical, fire protection, HVAC, plumbing, roads and grounds required.
  • One (1) year of preventative maintenance planning or coordinating preferred.
  • Valid Texas driver's license and reliable transportation required. 
  • Ability to obtain and maintain a favorable background check.
  • Must be able to gain and maintain lawful access on a military installation.
  • Working knowledge of and experienced with a handheld computer/tablet device.
  • Ability to clearly communicate verbally.
  • Excellent written communication and critical thinking skills.

Physical Requirements

  • Must be able to work around machines which are potentially loud, unclean, and sometimes difficult to access.
  • The candidate must be comfortable and able to work in confined spaces.
  • Ability and willingness to climb a step-ladder and work at up to 8 ft heights.
  • Must have good balance and to frequently stand, walk, stoop, stretch, bend and reach.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Work Hours

  • Monday - Friday from 7:30 AM 4:30 PM, except Federal holidays.

Number of Openings:  3


Documentation Specialist

Summary

Ethic Tech, LLC is seeking a full-time Documentation Specialist to assist the Project Manager in creation of an electronic repository of equipment assets. The electronic repository will be developed and supported on-site at Fort Bliss Army Garrison in Fort Bliss, TX.  

The objective of this contract is managing the development of a PM program by gathering and organizing data on equipment at Fort Bliss.  It is not to perform actual Preventative Maintenance (PM) or to perform services to maintain the equipment.  

In this role, the Documentation Specialist will utilize Microsoft Access to build an electronic reference for installed building equipment on Fort Bliss, TX. Digital libraries will be created for Operations and Maintenance manuals, industry standards, manufacturer recommendations, and other documents related to equipment. The database will require customer friendly search capabilities on primary fields and link capability to digital library on local server. 

Essential Functions

  • Attend meetings with Government personnel and Ethic Tech, LLC as needed.
  • Provide accurate drill down relationship of data to equipment documentation.
  • Support the Project Manager in quality assurance checks of equipment data and other tasks as required.
  • Scan equipment documentation.
  • Design and create a logical, efficient, and customer friendly file system folder structure that will store scanned documents.
  • Report daily and weekly progress per instruction.
  • Additional administrative duties as needed to support mission of the contract.

Qualifications

  • High school diploma or equivalent required.
  • Ability to obtain and maintain a favorable background check.
  • Ability to obtain credentials to lawfully enter and work on a military installation.
  • Proficiency and experience with Microsoft Access required.
  • Working knowledge of and experienced with handheld computer devices.
  • Demonstrated ability to communicate clearly and concisely in written and verbal formats.
  • Demonstrated time management, critical thinking and organization skills, including the ability to plan and manage multiple priorities simultaneously.
  • Ability to work well in a team environment.
  • Ability to work with minimal supervision.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work in an environment with constantly changing priorities.

Preferred Skills

  • Proficiency in general personal computer application, as well as in the use of Microsoft Office software, including Excel, Word, and Outlook.

Work Hours

  • Monday - Friday from 7:30 AM - 4:30 PM, except Federal holidays.


Ethic Tech is an Equal Employment Opportunity employer.  Ethic Tech  prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, national origin, citizenship status, physical or mental disability, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. 

If you need assistance or an accommodation due to a disability, please contact us at 256.584.2818 ext. 7 or via email at hr@ethic-tech.com.